Refund policy
Rooted & Ready Return Policy
Returns & Cancellations
Because our collections contain seasonal living products sourced and curated in limited quantities, all preorder sales are considered final once inventory has been secured.
Orders may be cancelled within 24 hours of purchase for a full refund unless the order has already entered processing or fulfillment.
Damaged or Incorrect Orders
We carefully inspect every order before shipment. If your collection arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- your order number
- photos of the packaging and product
- a brief description of the issue
Approved claims may qualify for:
- replacement product
- store credit
- partial refund at our discretion
Living Product Disclaimer
Our flower tubers are living agricultural products. Bloom performance and growth results may vary based on:
- climate
- soil conditions
- planting methods
- weather
- watering and care
Because of the nature of living products, we cannot guarantee bloom results or offer refunds for unsuccessful growing conditions after planting.
Returns
Due to the perishable and seasonal nature of our products, we do not accept physical returns once orders have shipped.
If there is an issue with your order, please contact us directly and we will do our best to make it right.
Shipping Delays
Rooted & Ready is not responsible for carrier delays, weather interruptions, or delivery issues once a package has been transferred to the shipping carrier.